Support
Support commitments
We insure long term operational reliability of your instruments. We provide a broad array of support packages, both standard and fully customizable, to address all your post-installation needs.

We access systems remotely or provide on-site support when necessary. Fast response times are guaranteed.

Packages cover all technical and analytical support, on-site training, method development assistance and scheduled maintenance.

 

 

Our Services

Our services are tailored to suit all your sample preparation needs:

   •   Feasibility study
   •   System integration
   •   Process analysis
   •   Advice & consultancy
   •   Validation (CE mark)

Our specialists are available to answer all your questions.

Oil and Fat Seminar

The FAME PAL series, developed by SampleQ some years ago, is our proven solution for automatic derivatization of fatty acids to fatty acids methyl esters.

Based on this experience, our team has co-created a similar solution for the analysis of 3-MCPD and glycidyl esters in edible oils in collaboration with our customers in the Netherlands.

For more information please participate (by clicking on the link)

Subscribe here...    

Training

We provide intense training programs for new as well as experienced users.

Not only proper system operation, but also troubleshooting and maintenance are dealt with in great detail.